Who we may share your information with
Information will be seen by staff looking after you and by others involved in your delivering your services. There is sometimes a need to share information about you with other 3rd party providers so that we can work together to provide you with the best service for your needs. But we will only ever share your information when there is legitimate need to do so.
Keeping your information accurate and up-to-date
We will make sure that the information we hold about you is accurate and up-to-date. We may check with you from time to time to make sure we have the right information about you or your next of kin. If the information is not correct, you can ask us to change it.
• You have the right to be informed about how your information is used. This document aims to explain how we use your information but if you are unsure or require more information, ask a member of staff.
• You have the right to have any inaccurate information about you corrected.
• You have the right to have information about you deleted or to stop us from using it when we don’t need to keep it any more.
• You have the right to access your own records (see below) using a Subject Access Request
• You have the right to data portability so that you can use your information with an alternative service provider
• You have the right to Object to having your data processed for Direct Marketing purposes or genuine interest including profiling
• You have rights in relation to automated decision making and profiling
Can I see my own records?
In most cases you can see or receive a copy of your records and to have any information you do not understand explained to you. Ask a member of our Customer services team.
We will provide the information to you within a month of you asking for it.
How long do we keep your records?
We keep information about you in paper records and also in electronic records. We need to keep this information in order to provide you with the best possible service. Certain types of information about you need to be kept for longer than other information. We will not keep information about you longer than is necessary or longer than required by law.
If you need further information about the information that we keep about you, speak to a member of staff. We will try to answer your questions.
You have the right to complain to the Information Commissioner’s Office if you don’t think we are dealing with your records correctly.
You can write to them at:
Information Commissioner’s Office
Or email them at: mailto:firstname.lastname@example.org
Or contact them via their website: https://ico.org.uk/concerns